Placement Updates

Placement Updates

 

Off campus interviews for 2013 batch by IBM. Date of Posted : 21 Oct 2013

DATE: 23rd Oct 2013
TIME: 9 AM
VENUE: Vignans Institute of Management and Technology for Women, Kondapur (V), Ghatkesar (M), RR District - 501301 Andhra Pradesh.
Contact Person: K. Vinutha Training and Placement Officer Vignans Institute of Management and Technology for Women Mobile: 8106876564
IBM India Private Limited is the Indian subsidiary of IBM. It has facilities in Bangalore, Delhi, Kolkata, Mumbai, Chennai, Pune, Gurgaon, Noida, Chandigarh, Indore, Bhubaneshwar, Coimbatore, Visakhapatnam and Hyderabad.
JOB ROLE : Technical Service Representative
JOB DESIGNATION: IT Help Desk - Service Desk Delivery (SDD)
JOB LOCATION : Bangalore & Hyderabad
WALK-IN LOCATION : Hyderabad
JOB DESCRIPTION:
#Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
MANDATORY SKILLS: # Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
DESIRED SKILLS:
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
ELIGIBILITY CRITERIA:
# Any Bachelors Degree
# Flunecy In Communications Skills (both spoken and written) soft skills
ADDITIONAL INFORMATION:
# Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported
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